A Netflix error is conveniently blocking some users from canceling after price hike

Source: Android Authority

TL;DR

• Some Netflix users say an error is stopping them from canceling their memberships.
• The issue appears to have been affecting a number of subscribers over the past week.
• The timing is particularly infuriating for some, as Netflix recently raised prices across all of its US plans.

Netflix has spent the past few years making it harder to share an account, and more recently it bumped up the cost of your subscription in the US. That price increase likely pushed some users to reconsider keeping their account, but several subscribers report encountering an error when they try to cancel.

Have you recently encountered an error message when trying to cancel your Netflix subscription?

As spotted by PiunikaWeb, a Reddit thread on r/Anticonsumption shows a user getting Netflix’s “Something went wrong” page when trying to cancel, with Error Code NSES-500 displayed at the bottom. The poster says they had been trying to cancel for days across multiple devices.

The issue doesn’t appear to be limited to that one user. The thread has over 1,500 upvotes, and similar threads on r/netflix—such as this one—detail subscribers receiving the same error even after trying various workarounds.

Netflix’s own help page describes Error Code NSES-500 as a server issue that stops the browser from loading the website; there’s no indication the company is deliberately preventing cancellations. Still, the timing is unfortunate, given Netflix’s recent US price hikes:

• Standard with ads: $7.99 → $8.99
• Standard: $17.99 → $19.99
• Premium: $24.99 → $26.99

This makes the error screen especially annoying for anyone trying to leave before their next billing date. Some Redditors suggested changing the payment method to an expired card, contacting the bank, or trying a different browser. According to various reports, a few users have succeeded by calling Netflix customer service directly. If you’re facing the same frustration and your billing date is looming, that may be the most reliable option.