The best source for Google Home and Nest complaints, tips, and feedback is being erased in May

Source: Android Authority

TL;DR

• Google is relaunching the Home and Nest Community and Fitbit Community forums next month with an improved experience.
• The company confirmed to Android Authority that past posts will be completely wiped in May once the shift happens.
• Thousands of support posts regarding complaints, tips, and feedback will be lost forever as part of the upgrade.

Announcement

Google announced plans to upgrade and relaunch its support communities for Home, Nest, and Fitbit products last week. The Home and Nest forums are getting an overhaul that Google describes as “a foundational shift.” Fitbit may see an even greater upgrade, as its current support community predates the Google acquisition.

Google statement

“No historical data will be available” after the transition to the new community support platforms. “To join us, you’ll need to create a new account. Once we launch, the current platform will be retired along with all existing profile data as we make way for this new chapter.”

Google’s original blog post announcing the move noted that user post history wouldn’t be available in the new community. The company clarified to Android Authority that “past posts will no longer be available.”

Fitbit Community changes

The same applies to the Fitbit Community, which is undergoing similar changes. Google’s initial Fitbit Community blog post described the changes in more detail:

“We can’t wait for you to see the updated community! To join us, you’ll need to create a fresh account. Please note that once we launch, the current platform will be retired along with all existing profile data as we make way for this new chapter.”

The company says it will be “sharing more details soon” about the changes heading to the Home and Nest Community and Fitbit Community in May.

What the upgrade includes

The upgrades are designed to make Google’s support communities “smoother, faster, and more intuitive.” New categories will make navigating the forums easier, requiring fewer clicks to get where you need to go. There’s a reorganized content layout for discussions, and a dedicated discussion space for Gemini for Home.

Impact

While the new experience sounds exciting, it’s a bummer that years of customer complaints, tips, and feedback will disappear when Google makes the switch.