Stardex Is Hiring a Founding Customer Success Lead

Source: Hacker News

Stardex is an AI‑native ATS and CRM built for executive search and recruiting firms. Backed by Y Combinator, we serve leading U.S.-based executive search firms. Our customers are operators who earn revenue when they make placements, so every minute of downtime matters. After rapid growth and founders handling support directly, we’re ready for a dedicated Customer Success Lead to own and scale this function.

Who are you?

• 2–4 years of experience in customer support or success at a SaaS company. You’ve answered tickets, handled angry customers, and know what good support looks like.
• Naturally curious about how products work; when something breaks, your first instinct is to figure out why, not just escalate.
• Write clean, concise tickets that engineers love because you give them everything they need without noise.
• Able to hold your own with sophisticated customers—recruiting firm owners and operators with strong opinions—staying calm, listening well, and pushing back thoughtfully when needed.
• Comfortable with ambiguity; we don’t have a playbook yet, and you’ll be the one writing it.
• Proactive about systems: if you answer the same question three times, you build a doc, macro, or automation.
• Comfortable using AI tools (Claude, ChatGPT, etc.) in your day‑to‑day workflow; you’d rather automate than do it manually.

Bonus points if you…

• Have worked at an early‑stage startup (Series A or earlier).
• Can read SQL or basic code well enough to debug small issues yourself (or leverage Claude, Cursor, etc.).
• Have written help docs, set up a help center, or owned a knowledge base.
• Have used Intercom, Plain, Linear, or similar tools.
• Are familiar with the recruiting or HR‑tech space (not required, just a plus).

What you’ll own

• Frontline support: triaging tickets across Slack, email, and our help center.
• Bug triage: distinguishing real bugs from user error or documentation gaps, and writing tickets engineers can act on.
• Customer education: building the help center, onboarding flows, and email sequences that reduce ticket volume.
• Customer relationships: being the trusted point of contact when things go wrong (and when they go right).
• Process: defining how support, onboarding, and customer success work as we scale our customer base.

Why work with us?

• Be the first person in this role with real ownership over its evolution; the path to Head of Customer Success is wide open.
• Work directly with the founders—no layers, no politics, no waiting on someone else’s roadmap.
• Deeply learn the executive search and recruiting space, which is experiencing a real moment with AI‑driven change.
• Remote‑first with flexible hours.
• We’ll provide whatever tools you need to be productive (and you’ll likely get to pick most of them).

Compensation

• Base salary: $70 K–$110 K, depending on experience.
• Equity: meaningful grant.

How to apply

Interested? Apply here or email Sanket directly at sanket@stardex.ai with a short note on what excites you about this role and one example of a customer support process you built or improved.