Designing Chatbots for Multiple Use Cases: Intent Routing and Orchestration

Source: DZone DevOps

Designing Chatbots for Multiple Use Cases: Intent Routing

Organizations today want to build chatbots capable of handling a multitude of tasks, such as FAQs, troubleshooting, recommendations, and ideation. My previous article focused on a high-level view of designing and testing chatbots. Here, I will dive deeper into how strong intent routing and orchestr…