AI Overviews are coming to your Gmail at work

Source: TechCrunch

During its Google Cloud Next conference on Wednesday, the company announced a slew of Workspace‑focused updates, including the addition of its AI Overviews feature to Gmail. The feature, which today uses AI to summarize Google Search results, will now do the same for Gmail users in the workplace.

According to Google, this will allow Gmail users to ask questions in search using natural language and then get concise answers without having to open and read different emails. The AI Overview creates an instant summary pulled from across multiple emails and conversations, making it useful for business‑related questions about topics typically shared in email—such as performance improvements, project milestones, invoices, comments on decks, trip details, and more.

Availability

The AI Overviews in Gmail will be the default setting if the organization has Gemini for Workspace in Gmail enabled (manage access to Gemini features) and Workspace Intelligence access to Gmail enabled (control Workspace Intelligence). End users must also have “Smart features in Gmail, Chat, and Meet” and “Google Workspace smart features” enabled.

The feature was previously available to consumers with Google AI Pro and Ultra subscriptions. It will now be offered to business, enterprise, and education customers through the following products:

• Business: Business Starter, Standard, and Plus
• Enterprise: Enterprise Starter, Standard, and Plus
• Consumers: Google AI Pro and Ultra
• Other Editions: Frontline Plus
• AI Add‑ons: Google AI Pro for Education

Related AI Overviews in Drive

Alongside the Gmail launch, Google is also making AI Overviews in Drive broadly available to eligible Workspace and Google AI plans (see eligibility). The feature was previously in beta (Google blog announcement).