Pixel Watch owners can’t get the ECG app to work, but a fix may be on the way

Source: Android Authority

Kaitlyn Cimino / Android Authority

TL;DR

• Some Pixel Watch owners are having trouble with the Google ECG app.
• Users are unable to open the app on their smartwatch.
• The support team is aware of the issue and is working on a fix.

Background

The Google ECG app lets users check their heart for signs of atrial fibrillation, an irregular heart rhythm. It was formerly known as the Fitbit ECG app, but the name changed as Google moves away from the Fitbit branding.

Reports of the Issue

Pixel Watch owners have taken to Reddit to report that the ECG app won’t open on their devices. Users are greeted by a notification that reads, “Reopen the app and try again.” One user noted that the app fails every time they try to open it. Reports have come from owners of Pixel Watch 2, 3, and 4.

• Reddit discussion: ECG app won’t open
• Additional user report: ECG not working on brand‑new PW4

Google’s Response

A commenter shared a response allegedly received from Google’s support team:

Thank you for letting us know about this issue. We are currently working to resolve the issue and plan to implement the fix in the near future. To ensure the quickest possible resolution, please keep your Fitbit device and app up to date.
We sincerely apologize for any inconvenience this may cause. We appreciate your understanding and cooperation.

Google appears to be aware of the problem and is working on a fix.