Perplexity confirms reduced limits for some users following promo code crackdown

Source: Android Authority

TL;DR

• Perplexity users complained about hitting weekly advanced AI usage limits much faster despite reduced activity.
• The company confirmed it altered limits for accounts tied to promotional codes to combat fraud and unauthorized resales.
• Perplexity is working to clarify limits for affected users and will help anyone who believes they are impacted in error.

Background

Over the past week, Perplexity users have been reporting that they are frequently hitting their weekly limits for using advanced AI models, even though their usage has decreased. The issue is discussed in detail here.

Official Statement

Some users are seeing different usage limits because their accounts are tied to promotional‑code offers, and we’ve had to adjust enforcement due to fraud and unauthorized resale of those codes, including cases where people may have unknowingly purchased invalid codes from third parties. We’re working to make the applicable limits clearer for affected users and will continue helping anyone who believes they were impacted in error, while continuing to enforce our terms against abuse.

The statement confirms that Perplexity has adjusted enforcement of usage limits because of fraud and unauthorized resale of promotional codes. The company says it will clarify the limits for affected users and encourages anyone who believes they are impacted in error to contact Perplexity’s customer support.

Next Steps

We have reached out to Perplexity for details on which promotional codes are affected and will update this article once more information is available.