From Chatbots to Conscious Intelligence: The New Era of Telecom CX

Source: Dev.to

Overview

For years, telecom providers have attempted to fix customer experience using generic chatbots. The logic was simple: automate responses, reduce call‑center load, and offer 24×7 support.

But the reality?

They failed not because AI is ineffective — but because telecom is one of the most complex, rule‑…