Burger King will use AI to check if employees say ‘please’ and ‘thank you’

Source: The Verge

Overview

Burger King is introducing an AI chatbot, Patty, that will be integrated into the headsets used by its employees. The voice‑enabled assistant is part of the broader BK Assistant platform, which aims to help staff with meal preparation and assess the “friendliness” of their interactions with customers.

How It Works

• The system has been trained on data gathered from franchisees and guests to define what constitutes friendly service.
• Patty listens for specific words and phrases such as “welcome to Burger King,” “please,” and “thank you.”
• Managers can use the AI’s feedback to monitor and improve employee‑customer interactions.

Source

Read the full story on The Verge.